FAQs

What is your return policy?

If you would like to return or exchange a non personalised or non customised item then please contact me within 14 days or receiving the order. Unfortunately we cannot give refunds or exchanges for items outside of the 14 day period. Your item must be in the same condition that you received it, unused and in its original packaging.

​

Please note that we cannot refund or exchange personalised/customised items unless it is damaged or faulty.

​

To request a return, please email karina@betweentwoworlds.co.uk along with your order number. We politely as that you contact us first before sending your item back.

​

Return shipping costs are at the cost of the customer unless the item is faulty.

​

If you'd like to cancel an order please let me know within 2 hours of purchase. Anytime after this i  may not be able to cancel because it will be in production.

​

Any refunds will be processed within 7 days and will automatically be refunded to your original payment method. 

​

Please return your item to:

Between Two Worlds

11 French Laurence Way

Chalgrove

Oxfordshire

OX44 7YE